Understanding the Four Stages of a Client’s Lifecycle


For more information around client lifecycle management, check out Legl's white paper: Understanding Your Clients Throughout Their Lifecycle Every client who comes to your law firm experiences the same four touchpoints: acquisition, delivery, loyalty and retention. These four stages represent the client lifecycle, and mastering them is key to your business growth. By putting your client at the very centre of your business decisions, you can build a clearer picture of their expectations and their risk profile—-all the while leveraging technology to drive efficiency and profitability within your firm. Whether it’s your processes, your technology or your customer service, honestly assessing how your law firm [...]

Understanding the Four Stages of a Client’s Lifecycle2022-04-20T11:20:26+00:00

5 Pillars for Managing the Client Lifecycle at Your Firm


Client lifecycle management (CLM) provides the framework to understand and proactively manage clients throughout their journey with a law firm. It helps organisations truly understand clients beyond just compliance, so that they can provide the best services and manage risk over time. Introducing a client lifecycle management framework can help you change the way you approach your client journey to benefit your business. Here are a few of the ways that client lifecycle management can help give you focus on bringing iterative improvements to your client journey.  Optimising onboarding is key to knowing your client  CLM gives you the tools to [...]

5 Pillars for Managing the Client Lifecycle at Your Firm2022-04-06T08:30:38+00:00
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