When the world shut down in March 2020, consumers went online in search of solutions to their needs. Consumer behaviour has permanently shifted as a result of the Covid pandemic across all industries, and the legal industry is no exception.

In light of changing consumer behaviour and expectations, Legl has conducted research into consumer trends in legal services to try and give law firms the most up-to-date information about client expectations and client satisfaction. In the report, you’ll gain insight into what areas ensure a client gets the best experience from your firm, including:

  • Law firms are rated 6 out of 10 for the use of technology to make clients’ lives easier..
  • Printing, scanning and posting materials is the most frustrating aspect of working with a lawyer or solicitor.
  • Only 6% of consumers select a law firm based on price.
  • And more!

Get your copy of the report.


We will also be holding a webinar next week to cover the full results of the survey.

Title: What Do Consumers Want from Law Firms in 2022?
Date: Tuesday, February 15, 2022
Time: 11:30am GMT

Register for the event now. If you can’t attend on the day, register anyway and we’ll send you the on-demand video.


Legl provides flexible workflows for law firms to support all aspects of client lifecycle management. Our modular solutions deliver streamlined client onboarding, fast, automated client due diligence, efficient payment and reconciliation tools, and ongoing AML monitoring. All of this is underpinned by seamless integrations with case/practice management systems, and in-depth insights and audit trails to help firms better understand their clients and comply with regulation. Today, Legl serves over 150 mid-market UK law firms, and has supported the delivery of legal services to over 100,000 clients nationwide. Visit www.Legl.com to get a personalised demo!